Device servicing

Mobile device maintenance service

To ensure the operational safety of precision measuring devices, regular maintenance and service are essential. Only in this way can proper, continuous function be guaranteed.
However, maintenance and service do not mean that devices cannot be used for long periods because they must be sent to the manufacturer.

As early as 1986, Sewerin already offered customers a mobile device maintenance service for checking a majority of the devices on site and carrying out small repairs as well. Eight service vehicles are now being used throughout Germany, coordinated from the headquarters in Gütersloh.

Maintenance contracts between device users and Sewerin form the basis of this support offered by the mobile device maintenance service. These agreements arrange for both maintenance intervals and the respective number of devices to be checked. This on site service is also available even without a maintenance agreement.

Centralized device maintenance service

Would you like to send in your devices for repair or bring them in yourself? The address of our service location is:

Hermann Sewerin GmbH
Robert-Bosch-Str. 3
33334 Gütersloh
Tel.:             +49 5241 934-250     
E-Mail: service[at]

If you would like to send in your devices for repair you may also use our repair form.

Please see below for pdf download.

Remote maintenance with TeamViewer for application software on your PC

Our customer service has expanded to include remote maintenance with TeamViewer. The usual questions such as "Where are you right now?" or "What are you looking at?" are now history. The solution to the problem is now available directly, "live" and on screen using remote maintenance. During the telephone conversation our employees can check the settings, follow individual steps and quickly recognise and solve any operational errors. Data no longer has to be transferred by email or regular mail!

TeamViewer remote maintenance can be operated intuitively and does not require installation, configuration or registration. In this way, you can communicate much more efficiently with our employees and save time, money and stress.

Your benefits at a glance:

  • Quick and easy to use
  • Can be used for a particular problem without installation or configuration
  • Simple operation
  • Self-explanatory control panel; even first time users understand it right away
  • Safe, secure data transfer
  • 128 bit encryption for the highest degree of security
  • Functions regardless of firewalls with full security
  • Practical functions
  • Useful features (e.g. changing the observation direction, directional arrows, assigning remote control rights) optimize cooperation